PRIVACY POLICY

  

PRIVACY POLICY – NORA & AISLING

Last updated: 31 August 2025

This Privacy Policy explains how Nora & Aisling (“we”, “our”, “us”) processes your personal data when you use our services, visit the website noraaisling.com, or contact us in any way (“Services”).

By using the Services or placing an order, you agree to the terms of this Policy. If you do not agree, please do not use our Services.

1) Who We Are

  • Data Controller: Nora & Aisling (brand and online store)

  • 📧 Contact: support@noraaisling.com

  • 🌐 Website: noraaisling.com

2) Data We Collect

a) Data you provide:

  • Name and surname

  • Email address and phone number

  • Delivery and billing address

  • Order and payment details (via payment provider)

  • Correspondence with customer support

b) Data collected automatically:

  • IP address, device/browser type

  • On-site behaviour (pages visited, clicks, session duration)

  • Cookies and similar technologies

c) Data from third parties:

  • Payment providers

  • Marketing partners (e.g. advertising platforms)

  • Hosting and e-commerce platform providers

3) Why We Process Data (Legal Basis – GDPR)

We process data under Article 6 of GDPR: (b) contract performance, (c) legal obligation, (a) consent, (f) legitimate interest. In particular, to:

  • Process and fulfil orders (shipping, payment, returns)

  • Provide after-sales support and respond to inquiries

  • Improve the Website and user experience

  • Send confirmations, notifications, and newsletters (with your consent)

  • Prevent fraud and comply with legal/accounting obligations

4) Cookies

We use cookies for functional, analytical, and marketing purposes. You can manage them in your browser settings. Disabling certain cookies may limit Website functionality. See our Cookie Policy for details.

5) Data Sharing

We only share data with trusted partners necessary for the Services, including:

  • Payment processors (e.g. Shopify Payments/Stripe)

  • Carriers and logistics partners (e.g. An Post, DPD Ireland)

  • Hosting/technology providers (e.g. Shopify platform)

  • Public authorities, where legally required

  • In case of business restructuring or transfer

All processors operate under GDPR-compliant agreements.

6) Your Rights

You have the right to:

  • Access, rectify, erase, restrict, object to processing, and data portability

  • Withdraw consent (if processing is based on consent)

  • Lodge a complaint with the Irish Data Protection Commission (dataprotection.ie)

Requests will be handled within 30 days. Contact: support@noraaisling.com

7) Security & Data Retention

We use appropriate technical and organisational measures to protect data against unauthorised access, loss, or misuse. Data is kept only as long as necessary for the purposes collected, or as required by law (e.g. tax/accounting).

8) Children’s Data

Our Services are not directed at children under 16. If you believe a child has provided us with data, please contact us – we will take appropriate action.

9) Transfers Outside the EEA

Some data may be processed outside the EEA (e.g. hosting, technology providers). We ensure appropriate safeguards, including EU Commission Standard Contractual Clauses (SCCs).

10) External Links

Our Website may contain links to third-party sites. We are not responsible for their privacy policies.

11) Policy Updates

This Policy may be updated from time to time. The latest version is always available at noraaisling.com, with the date of last update shown above.

12) Customs & Import Information (DAP/DDU Model)

Some orders may ship from outside the EU under the DAP/DDU model. This means:

  • We do not collect local VAT or duties at checkout

  • Your contact details (name, address, phone) may be shared with logistics partners and customs authorities for delivery and clearance purposes

  • By placing an order, you agree to these terms and confirm that you can act as the importer in Ireland

13) Contact

For privacy and data protection matters:
📧 support@noraaisling.com
🌐 noraaisling.com